Shipping policy.

Last Updated: 22/11/25

Processing Time

Orders are processed within 2–5 business days.
During busy periods (e.g., Christmas), dispatch times may be longer.

Delivery

We currently ship within the UK only.

Delivery time estimates:

• Standard UK Delivery: 2–5 business days

  Shipping Fees

  Shipping rates are calculated at checkout based on weight and delivery location.

  Tracking

  Tracking is provided where available.

  Incorrect Address

  Customers are responsible for entering accurate delivery details.
  Candle Land cannot replace or refund orders delivered to incorrect addresses provided by the customer.

  Lost or Damaged Parcels

  All orders are insured.
  Please review our Insurance Policy for claim instructions.